At Foods Express BD, we strive to ensure customer satisfaction with our food sealing products. If you are not satisfied with your purchase, please review our Refund & Returns Policy below.
1. Return Eligibility
1.1. Items must be returned within [5] days from the date of delivery. 1.2. Products must be unused, in their original packaging, and in resellable condition. 1.3. Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return. 1.4. Proof of purchase (order confirmation, receipt) is required for all returns.
2. Refund Process
2.1. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. 2.2. If approved, refunds will be processed within [7] business days to the original payment method. 2.3. Shipping fees are non-refundable unless the return is due to an error on our part or a defective product. 2.4. If your refund is delayed, please check with your bank or payment provider before contacting us.
3. Exchanges
3.1. We only replace items if they are defective or damaged upon arrival. 3.2. If you need to exchange a product, contact our support team at 01329625616 within [3] days of receiving your order.
4. Non-Returnable Items
4.1. The following items are non-returnable and non-refundable:
- Opened or used food sealing products
- Custom-made or personalized items
- Items purchased on final sale or clearance
5. How to Initiate a Return
5.1. Contact our customer support team at 01329625616 with your order details. 5.2. Our team will provide you with a return authorization and instructions. 5.3. Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
6. Contact Information
If you have any questions regarding our Refund & Returns Policy, please reach out to us:
01329625616